This policy explains how ride schedules may be cancelled, rescheduled, and refunded through the 22 Logistics website and mobile application.
1. Purpose
This policy explains how ride schedules may be cancelled, rescheduled, and refunded through the 22 Logistics website and mobile application.
2. Customer Cancellations
Customers may cancel a scheduled ride through the app, website, or by contacting 22 Logistics support.
- More than 1 hour before the scheduled start time: Eligible for a full refund of any prepaid amount, subject to payment processor timelines.
- Within 1 hour of the scheduled start time: A cancellation fee may apply to cover operational costs.
- After a driver has been assigned and dispatched: Additional charges may apply depending on the circumstances.
3. Rescheduling
Customers may request to reschedule a ride instead of cancelling. Approval is subject to vehicle and driver availability.
If the new schedule changes the ride category or requires additional services, revised pricing may apply.
4. Business Accounts
Corporate customers may modify or cancel scheduled rides through authorized administrators or delegates. Any charges will be applied in accordance with the company's billing arrangement.
5. Airport Schedules
Airport schedules should be cancelled as early as possible. If a driver has already been dispatched or is waiting at the airport, waiting or cancellation fees may apply.
6. Out-of-Town and Special Trips
Trips involving destinations outside standard service areas may have customized cancellation terms communicated at the time of scheduling.
7. Company Cancellations
22 Logistics reserves the right to cancel or reschedule rides due to:
- Vehicle breakdowns.
- Driver emergencies.
- Safety concerns.
- Severe weather.
- Road closures.
- Other operational circumstances beyond reasonable control.
8. Refund Processing
Approved refunds will be processed through the original payment method where feasible. Processing times may vary depending on banks and payment providers.
9. No-Show Policy
If a customer cannot be reached within the applicable waiting period after driver arrival, the ride may be treated as a no-show and applicable charges may be incurred.
10. Exceptional Circumstances
22 Logistics may exercise reasonable discretion to waive cancellation fees in genuine emergencies or other exceptional situations.