At 22 Logistics, every customer deserves a professional, transparent, and dependable experience. When you use our platform, you can expect the following.
1. The Right to Transparent Pricing
You have the right to know the applicable price for your selected schedule before confirming your request, including any disclosed additional charges for airport services, out-of-service-area travel, or optional add-ons.
2. The Right to Respectful Service
You will be treated with courtesy, professionalism, and dignity by our drivers and support team.
3. The Right to Safe Transportation
We strive to provide qualified drivers and properly maintained vehicles suitable for the services we offer.
4. The Right to Clear Communication
You have the right to receive timely updates regarding your schedule, driver assignment, operational changes, and completed trips.
5. The Right to Privacy
Your personal information and trip details will be handled responsibly and in accordance with our Privacy Policy.
6. The Right to Accurate Information
You have the right to receive accurate receipts, invoices, and summaries for completed schedules and payments.
7. The Right to Honest Scheduling Expectations
We will communicate service availability, scheduling requirements, operating hours, and any operational limitations as clearly as reasonably possible.
8. The Right to Raise Concerns
You may report complaints, provide feedback, or request assistance through our official support channels. We are committed to reviewing concerns fairly and professionally.
9. The Right to Equal Treatment
We aim to provide our services fairly and without unlawful discrimination.
10. The Right to Continuous Improvement
Your feedback helps us improve our technology, operations, and customer experience, and we encourage you to share suggestions with us.